Four Reasons Why EnjoyHQ
is The Best Alternative to Aurelius
for Building your Research Repository
If you’re looking for an alternative to Aurelius, you’ve come to the right place. Here are four reasons why EnjoyHQ is a better choice for serious UX teams.
1 - EnjoyHQ’s Integrations Make Centralizing Feedback and Research Data MUCH Easier.
Putting information into Aurelius is a 100% manual process - they don’t offer integrations with external systems, making manual entry the only way to get information into the platform. You can add customer feedback and research data to the platform, but you’ll have to copy and paste text from other systems in to Aurelius; this creates a significant challenge when trying to maintain an up-to-date research repository.
EnjoyHQ offers native integrations that make adding customer feedback and research data completely hands off. It’s common for organizations to have feedback and research data stored in multiple tools; EnjoyHQ syncs directly with these tools to pull in feedback data automatically. This allows your research team to automate the capture of feedback and research data for future analysis. EnjoyHQ is the only true research repository of the two platforms.
2 - Information About Your Users Is Stored In EnjoyHQ To Add Context To Feedback and Research
Aurelius lacks any form of integration, meaning customer information attached to feedback or research data can only be added to the platform manually. Further, Aurelius discourages their users from adding user information that could be considered personally identifiable (PII). UX teams greatly benefit from having information about users included alongside feedback and research data - the context provided by this information makes for more comprehensive research.
EnjoyHQ imports user properties alongside feedback and research data, giving full context to the information stored within your repository. You can filter feedback and research data by user properties such as persona, plan value, features used, and past participation in research studies. This makes finding exactly who and what you’re looking for much easier. You can also create segments of users within EnjoyHQ based on user properties, allowing you to see feedback and research data from different cohorts within your overall user base.
3 - EnjoyHQ’s Search Is More Sophisticated And Robust
Aurelius supports simple keyword searches and a query language that can use multiple filters, but more sophisticated search features such as saved searches and tag automation aren’t available.
EnjoyHQ’s search functionality is more sophisticated in that you can enter a keyword into the search bar and a variety of suggestions will appear. You can also build very specific queries using AND and OR operators, allowing you to find what you’re looking for in seconds.
In addition, EnjoyHQ supports saved searches so you can see a constantly updated list of search results over time. The power of EnjoyHQ’s search also extends into important features such as the automated tagging of feedback using Rules.
4 - Collaborating With Other Researchers And Stakeholders Is Easier In EnjoyHQ
Aurelius makes it possible to share research with stakeholders and other members of your organization via email invites. At this time there’s no way for users to tag each other and communicate within the app, and you cannot share information from within Aurelius to external communication tools like Slack.
EnjoyHQ allows you to collaborate with others in dedicated comment sections where you can tag team members to call attention to pieces of feedback or research insights. You can also share read-only versions of research summaries, feedback documents, and insights directly to Slack using EnjoyHQ’s Slack integration.
EnjoyHQ’s Slack integration can also be used to forward messages and files from Slack into your repository, making the capture of relevant feedback from customer-facing team members much easier.